Privacy Policy

Information We Collect

We collect information you voluntarily provide when you contact us, request a quote, or use our website. This may include:

• Your name, phone number, and email address
• Your RV make, model, and description of needed repairs
• Your physical address, if you request mobile service
• Insurance information, if you ask us to assist with a claim
• Photos or files you send us to describe your RV's condition

We also automatically collect limited technical data when you visit our site, such as your browser type, device type, IP address, and the pages you visit. This data is collected through standard web server logs and analytics tools.

How We Use Your Information

We use the information we collect only to operate our business and serve you. Specifically, we use it to:

• Respond to quote requests, inquiries, and service calls
• Schedule and coordinate repair work
• Communicate with your insurance provider on your behalf (with your consent)
• Send service updates and follow-up communications related to your repair
• Improve our website and understand how visitors use it

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How We Share Your Information

We only share your information in limited circumstances:

• Insurance companies — when you authorize us to coordinate a claim on your behalf
• Parts suppliers or subcontractors — only as needed to complete your repair
• Legal or regulatory authorities — if required by law or to protect our rights

Any third parties we work with are expected to handle your information responsibly and only for the purpose we shared it.

Cookies & Analytics

Our website may use cookies — small text files stored on your device — to help the site function properly and to understand how visitors use it. We may use tools like Google Analytics to track aggregate, anonymized usage data.

You can disable cookies in your browser settings at any time. Doing so may affect some functionality of the site, but will not prevent you from contacting us or requesting a quote.

Third-Party Links & Widgets

Our website contains links to third-party platforms, including Google, Facebook, LinkedIn, and X (Twitter). We also display a review widget provided by a third-party service. We are not responsible for the privacy practices of these external sites. We encourage you to review their respective privacy policies before interacting with them.

Data Retention

We retain your information for as long as necessary to provide services to you and to comply with applicable legal, tax, and business obligations. If you would like us to delete your information, please contact us and we will do so where legally permissible.

Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us by phone for sensitive matters whenever possible.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Your Rights

You have the right to request access to the personal information we hold about you, to ask us to correct inaccuracies, or to request deletion of your data. To exercise any of these rights, please reach out to us directly using the contact information below.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.